Shipping & Returns Policy

Dog-muzzles-store.co.uk wants you to be happy with your new purchase. If you are interested in shipping cost or have decided to return an item/items, we are here to help you.

Shipping Policy

Most of our products are handmade. That's why an order is shipped within 1-4 business days after payment receipt.

Carriers

We use the following carriers to deliver your orders:

• FedEx - economy delivery to any country worldwide except the USA. Time in transit on average 3-10 business days. See the shipping fees at the table below.
• The USA orders are shipped with UPS - time of delivery 1-5 business days once an order is shipped (not including holidays and weekends). Please note that some items may take more time to be ready for shipment.
• FedEx - fast air delivery worldwide from our factory directly to your door. On average 3-10 business days in transit (not including holidays and weekends).

Order Tracking

After shipping your order, we will update you with a tracking number by email. So, please, check your Inbox as well as Spam/Junk box. If you don't receive any information from us within 3-4 business days, please feel free to contact us via email or online chat.

Shipping Rates

The price charged for the shipping of your order depends on the total price of products, and your location.
When placing your order, before the final checkout page, you will see what the cost of the shipping will be, so you can decide if the price shown satisfies you.

Shipping cost for registered shipping

For example:
The total price of your order is £55. If your order is shipped with Register mail delivery method then the charge for the shipment will be £5.90 plus shipping and handling fee £0.99, in total £6.89.

EMS shipping fee depends on the weight of your parcel and usually is about £16. You will see the shipping options and fees personally for your order at the checkout and will decide what kind of shipping to choose.

Exchange Instructions

All items may be returned within 7 days after the delivery.

Please contact us for an authorization number prior to sending your item/items back for a return/exchange.

Please include the following at the beginning of your email:

• Order number (Invoice No.)
• First & last name
• Reason for return/exchange

Please add any information relevant to the item ordered. If you need to return/exchange multiple items simply repeat each step for each item.

If you received a wrong item:

• Send us the link to the item you expected to receive
• A photo of the item received

If you ordered a muzzle:

• What size of a muzzle did you receive? (At the end of the muzzle strap, which goes around the neck, there should be a letter and/or number)
• Check the measurements of your dog according to our instruction
• Attach a photo of your dog wearing the muzzle: front and profile

Please click to see the instructions How to measure your dog's snout.

If you ordered a collar:

• The size of your dog's neck circumference (where a dog wears collars)
• A photo of the collar, unfastened and laying flat on a hard surface (table, floor, etc.) with a ruler along the length of the collar

If you ordered a harness:

• The measurements of your dog: (neck circumference (close to the base of the body) + chest size (around the chest behind the front legs)).
  Please click the link Harness sizing diagram to see the areas that should be measured
• Photo of your dog with the harness on: front and profile

If you ordered other item(s):

If you want to exchange any other item/s except for the above-mentioned, please email us with the name of the item(s) and the reason for exchange, sizes provided and photos attached.

Please note:
Do not ship any items back until you contact us. Most of our communication is conducted via email. If you do not receive any reply from us within 1 business day, please, check your spam/junk box (sometimes our emails got in there) and email us again or chat online.

Please be ready to provide us with your:

• Order number (Invoice No.)
• First name & last name.

Damaged Item(s)

Please, contact us prior to sending item/items back.

If you have received a damaged item or a wrong item, please accept our apologies. Email or call us within 7 days after the receipt of the shipment. Please, provide us with the explanation of how your order has been damaged and attach pictures of damaged item(s).

Damages:

We will file a claim with our shipping company and send a replacement as soon as we obtain a claim approval number, usually within 48-72 hours. If you require immediate replacement, we will charge your credit card for the second shipment and offer a refund once our shipping company has made a determination regarding the first shipment.

Dear Customer, we do our best to avoid such situations and the percentage of cases of the kind is very low but they still may occur. We want to provide you only with the best quality products and service, so in case it was our fault, we will make everything right at our expenses.

Return Policy

Please, contact us prior to sending item/items back.

All items (except close-outs and custom made products) are returnable within 21 days after delivery. Customers are required to pay additional shipping for exchanges. All returns and exchanges are subject to a 10% restocking fee unless the item/items is/are defective or the order was improperly filled.

The returned item(s) must be unused (unless the item is defective).

How to return an item(s)

If your return meets the above mentioned criteria, wrap your item/items carefully. Enclose a copy of your packing slip with the return.

Ship Your Return to:
Please, contact our support team to obtain the return address.
Please, write a suite number! Otherwise the package will not be delivered.

Please note - important!
1) Free shipped items, bite sleeves and other heavy weight items (bite suits, bite jackets, jumps, etc.) - are subject to a £20 fee or more per each item when returned.

2) There are some items, however, that are ineligible for return/exchange, including: collars and harnesses which were made up to custom size request and other custom made products made up to the wishes of a customer but not regular as described at the site.

Custom Duties and Taxes

Orders outside of the U.S. may be subject to import taxes, customs duties and fees, levied by the destination country ("Import Fees"). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.  

*EMS outside UK, Europe and US may need longer period. Please, clarify the EMS shipping period for other countries.

ForDogTrainers is an international company registered in the USA. We provide world-wide shipping of our products directly from our factories/warehouses in the USA and EU. That's why we charge orders in USD if You pay with a credit card. Some difference in your order total is possible for the currency exchange rate and the charges of Your bank. Heavy items like bite sleeves, blinds, and hurdles may require extra shipping fee for the weight. If you wish to know from which country your order will be sent from, contact us at info@dog-muzzles-store.co.uk.